Frequently Asked Questions

Afterpay - What is this and how does it work?

Shop Now. Enjoy Now. Pay Later with Afterpay Installments.

At checkout, choose “Afterpay” as your payment method. Register with Afterpay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay is not available on purchases of gift cards or e-gift cards. The minimum shopping cart must be $35 to be eligible to use Afterpay.

Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here

If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at [email protected]

What is your list of blacklisted ingredients?

Beauty Without Secrets is our pledge to never use any toxic or synthetic chemicals in our products.

OY-L products do not contain phthalates, parabens, DEA/TEA/MEA (hormone-disrupting chemicals), color pigments, formaldehyde, preservatives, isopropyl alcohol, mineral oil, PEGs, propylene glycols, sodium lauryl sulfate, triclosan, talc, or petroleum.

How do you choose your ingredients?

Every ingredient we use is chosen for a specific reason. The basis for most of our products is Hemp Seed Oil, Manuka Honey, and Pink Himalayan Salt. You can find one or more of these ingredients in each product.

  • Hemp seed oil is non-comedogenic and will not clog your pores, unlike coconut oil, which is one of the most comedogenic ingredients!
  • The Manuka Honey we use is medical grade and is anti-bacterial. Fun fact: the bees that make Manuka Honey pollinate the Manuka bush–which is related to the Tea Tree plant!
  • Pink Himalayan salt has 84 trace elements and minerals and is in it’s natural, unbleached beautiful peach color.

For a detailed description of all ingredients used, check out our ingredients page!

Are your products vegan?

All of our products are vegan except for the Face Wash, Exfoliating Manuka Mask, Lip Balms, and Cleansing Powder. These items are made with natural wildcrafted honey and Manuka honey, both of which are made by our bee friends!

Are your products cruelty-free?

Of course! We love animals so much that we would never test our products on them! We test every product on family, friends, and employees. Never on animals.

Can I send my bottles and jars back for refills?

Yes, please! OY-L believes in our brand and is committed to our promise of beauty without secrets. Whenever possible we use sustainable packaging options. All of our glass containers are ready to recycle after use if you cannot find another use for them. Here’s how to send your empties back for refills:

  1. Mail your bottles and jars back to OY-L/ Orange Rose Apothecary, Attn: Refills, 51 S. Main St. Hudson, Ohio 44236
  2. Email the tracking number (or photo of receipt) to [email protected] with the subject line “RECYCLING.”
  3. Receive a unique, one time 20% off coupon code that will be sent to your email.

What is the shelf life of your products?

OY-L products are all-natural and we do not use any synthetic ingredients. The shelf life of our products is 6-12 months. To keep your product at its freshest, store it in a cool dry place out of direct sunlight.

All OY-L products are anhydrous, meaning they do not contain water. Bacteria cannot grow in pure oil, as OY-L products are made of. The only exception is our Hydrating Facial Mist. Our Hydrating Facial Mist is safely preserved with natural Radish Root Ferment and is sealed tightly to prevent contamination.

I have oily skin. Why should I add more oil to it?

Oily skin can be caused by many different things. Hormones, environment, poor diet, harsh chemicals, and dehydration all play a part in how much oil your skin produces. If your skin is oily, it may actually be dehydrated. Tricky, right? If your body thinks that your skin is dehydrated, it will overproduce oil to compensate for the lack of hydration. Combine this with a harsh cleanser that strips your skin, and you’ll throw your oil production system totally out of whack. Here’s where OY-L comes in! Applying oils to your skin will help balance out the moisture levels in your skin, helping your skin to know to produce less oil.

Not all oils are bad; so many oils are chock full of antioxidants and vitamins. Oils are rated on a scale of 0-5, depending on how comedogenic they are. We do not use any oils rated over a 2, which is considered a low risk of clogging pores.

Oil Cleansing...what is it?

Oil Cleansing has been used for tens of thousands of years and is based upon the principle of “like dissolves like.” Your skin naturally produces oil to lubricate itself. As mentioned in the question above, when you wash your face with a harsh cleanser, you are stripping your face of its natural oils that it uses to maintain a healthy moisture barrier. When you cleanse with an oil cleanser, you dissolve the excess sebum and leave behind rich, nourishing, and healing oils.

Use an oil cleanser just like you would a foaming one. Pump about a quarter size of our Face Wash into your palm, rub your hands together, and massage into wet skin. It may help to mix the Face Wash with a few drops of warm water to help emulsify. When you feel satisfied that your makeup and dirt has been dissolved, remove with a warm, damp washcloth.

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When will my order ship?

Orders will usually ship within 2 business days (Monday-Friday & does not include weekends or holidays). We handcraft each product we ship. This includes making, bottling, labeling, and shipping, all by hand. Once your order has shipped, you will receive a confirmation email with a USPS tracking number.

When will my order arrive?

All orders are shipped via the United States Postal Service. For orders shipping within the US, packages can be delivered 2-3 days after you receive your shipment confirmation. For orders shipping internationally, orders can take 10-21 days to be delivered.

My Body Butter/Face Cream melted! What do I do?

One of our favorite things about our Body Butters and Face Creams is how easily they melt into the skin. To achieve this quality of our products – they are made with very heat sensitive ingredients. The good news is that no damage has been done to your cream and it is still wonderful for your skin and safe to use. Allow the product to melt completely in a bowl of hot water, mix it up with a spoon or spatula, and then place it in the fridge to re-solidify. Good as new!

How are shipping costs calculated?

Shipping within the US is a flat rate of $6.95 for orders under $70. Domestic orders over $70 ship for free! International shipping costs vary by their destination. We dislike charging shipping just as much as you dislike paying them, but due to the nature of our products, keeping shipping costs separate helps keep our prices friendly.

Please be aware that depending on your country’s regulations, International orders may be subject to additional duties and fees. For the most accurate International shipping quote, please email us with your order and shipping address at [email protected]. International shipping prices vary greatly depending on country and weight of shipment.

What is your return policy?

If you are dissatisfied with our product for any reason please email us at [email protected]. Depending on circumstances and time passed since purchase we may offer a refund, exchange or store credit.

Products that are unused, unopened, and in their delivered condition are eligible for a refund if they are returned within 30 days of delivery. We will refund the product cost less any discounts.

Please note that OY-L is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to OY-L.

Damages: If you receive a damaged item, contact us immediately at [email protected]. We will happily replace any damaged items.

If you purchased a product from an authorized OY-L retailer, please contact them directly for their return policy.