Frequently Asked Questions

What does “Zero Chemical Skincare” mean?

Technically speaking, everything is a chemical, even water (H2O)! “Zero Chemical Skincare” is our pledge to never use any toxic or artificial chemicals in our products.

OY-L products do not contain phthalates, parabens, DEA/TEA/MEA (hormone disrupting chemicals), color pigments, formaldehyde, preservatives, isopropyl alcohol, mineral oil, PEGs, propylene glycols, sodium laurel sulfate, triclosan, talc, or petroleum.

 

How do you choose your ingredients?

Every ingredient we use is chosen for a specific reason. The basis for most of our products are Hemp Seed Oil, Manuka Honey, and Pink Himalayan Salt.

Hemp seed oil is non-comedogenic and will not clog your pores, unlike coconut oil, which is one of the most comedogenic ingredients!

 

The Manuka Honey we use is medical grade and is anti-bacterial. Fun fact: the bees that make Manuka Honey pollinate the Tea Tree plant!

 

Pink Himalayan salt has 84 trace elements and minerals and is in it’s natural, unbleached beautiful peach color.

 

For a detailed description of all ingredients used, check out our ingredients page!

 

Are your products vegan?

All of our products are vegan except for the Face Wash, Exfoliating Manuka Mask, Lip Balms, and Cleansing Powder. These items are made with natural wildcrafted honey and Manuka honey, both of which are made by our bee friends!

 

Are your products cruelty free?

Of course! We love animals so much that we would never test on them! We test every product on family, friends and employees. Never on animals.

 

 

When will my order ship?

Orders will usually ship within 2 business days (Monday-Friday & does not include weekends). Once your order has shipped, you will receive a confirmation email with a USPS tracking number.

 

When will my order arrive?

All orders are shipped via the United States Postal service. For orders shipping within the US, packages can be delivered 2-3 days after you receive your shipment confirmation. For orders shipping internationally, orders can take 10-21 days to be delivered.

 

My Body Butter/Face Cream melted! What do I do?

One of our favorite things about our Body Butters and Face Creams is how easily they melt into the skin. To achieve this quality of our products – they are made with very heat sensitive ingredients. The good news is that no damage has been done to your cream and it is still wonderful for your skin and safe to use. Allow the product to melt completely in a bowl of hot water and then place it in the fridge to re-solidify. Good as new!

 

How are shipping costs calculated?

Shipping within the US is a flat rate of $6.95 for orders under $70. Domestic orders over $70 ship for free! International shipping costs vary by their destination. We dislike charging shipping just as much as you dislike paying them, but due to the nature of our products, keeping shipping costs separate helps keep our prices friendly.

Please be aware that depending on your country’s regulations, International orders may be subject to additional duties and fees.

 

What is your return policy?

If you are dissatisfied with our product for any reason please email us at [email protected] Depending on circumstances and time passed since purchase we may offer a refund, exchange or store credit.

Products that are unused, unopened, and in their delivered condition are eligible for a refund if they are returned within 30 days of delivery. We will refund the product cost less any discounts.

Please note that OY-L is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to OY-L.

Damages: If you receive a damaged item, contact us immediately at [email protected] We will happily replace any damaged items.